Effective Date: October 2026
Refund & Return Policy
We stand behind every product we ship. This policy explains, in plain English, what happens if something goes wrong with your order — and the one rule we can never bend.
The One Firm Rule: No Opened Vials
We cannot accept returns of any vial that has been opened, unsealed, punctured, or tampered with — under any circumstances.
This isn't us being difficult. Peptides are sensitive research materials, and once a seal is broken we can no longer verify the product's purity, sterility, or contents. For the safety of every researcher we serve, an opened vial can never be restocked or resold — so it can never be returned.
Please inspect your order as soon as it arrives, before opening anything. If something is wrong, contact us first and keep the seal intact.
1. Damaged or Incorrect Orders — 3-Day Window
If your order arrives damaged, leaking, or incorrect, contact us within 3 days of delivery through our contact page with your order number and a photo of the issue.
Once we confirm the problem, we'll make it right with a replacement or a full refund — your choice. In most cases you won't need to ship anything back.
Reports made after the 3-day window can't be verified against the carrier's delivery record, so please check your package promptly.
2. Unopened Product Returns
Changed your mind? Unopened, factory-sealed products in their original packaging may be returned within 14 days of delivery for a refund of the product price.
How it works
- Contact us first for return authorization — please don't ship anything back without talking to us.
- The product must arrive back to us still sealed and in resalable condition.
- Return shipping is the customer's responsibility and original shipping fees are non-refundable.
- Once we receive and inspect the return, refunds are issued to your original payment method within 5–10 business days.
Reminder: if the seal is broken when it reaches us, the return will be refused and the product will not be shipped back.
3. What Can't Be Returned
- Any vial that has been opened, unsealed, or punctured — no exceptions.
- Products returned without prior authorization.
- Products damaged by improper storage after delivery.
- Orders reported as damaged more than 3 days after delivery.
4. Refund Timing
Approved refunds go back to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the credit to appear on your statement. We'll email you as soon as your refund is issued.
5. Cancellations
Need to cancel an order? Contact us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it falls under the return rules above.
6. Questions
Not sure whether your situation qualifies? Just ask. Reach us through our contact page with your order number and we'll sort it out together — we're a small Sacramento business and a real person reads every message.
